Contact us about your infrastructure
We work by email first. A named engineer reads every inquiry and replies within one business day, either with questions or with times for a 45-minute scoping call.
Existing clients: report incidents through the support channel in your contract so the SLA clock starts straight away.
- Registered address
- Silver Spuron Holdings Inc
960 Bristol, Casper, WY 82609, US - Reply time
- Within 1 business day, Monday to Friday
What to include in your first email
Rough numbers are fine. Do not send passwords or keys; we set up access properly after a contract is signed.
- Cloud accounts: AWS or Azure, how many accounts or subscriptions, approximate monthly bill
- Servers: physical hosts, VM count, hypervisor (VMware, Hyper-V) and Windows Server versions
- Sites: number of offices, stores or warehouses, and the current firewall brand
- Hours that matter: business hours only, or 24/7 for production
- Any deadline: a hardware end-of-life, licence renewal, office move or audit date
What happens next
- 01
Scoping call
45 minutes with an engineer to walk through your environment and priorities.
- 02
Written proposal
Usually within 5 business days: scope, exclusions, SLA tier and fixed monthly price.
- 03
Onboarding plan
Once signed, a dated plan for access set-up, documentation and the first backup test.