Services, service levels and what they cost
Four lines of work, one response-time table and fixed monthly prices. Each service lists what is included and what is not, so you can compare our proposal with any other quote line by line.
Managed cloud operations
We take operational ownership of your AWS and Azure accounts: account structure, identity, patching, backups, monitoring and cost. Work is written as runbooks you can read, and changes run in an agreed window with a rollback step.
Included
- Landing zone review or build (AWS Control Tower, Azure management groups)
- Monthly OS patching for VMs in a scheduled change window
- Backup policy, plus a quarterly restore test with a written result
- Alert routing and on-call response under the P1–P4 table below
- Monthly cost report: idle resources, right-sizing, reservation and savings plan expiries
Not included
- Your cloud provider bill (you pay AWS or Microsoft directly)
- Application code changes and deployments
- Third-party software licences
Network deployment and management
Site surveys, firewall and switch configuration, Wi-Fi, SD-WAN between locations and VPN for remote staff. We deploy FortiGate G-series and Cisco Meraki MX, and keep firmware, rules and licence renewals current after go-live.
Included
- Site survey and written network design per location
- Firewall, switch and access point configuration from a standard template
- Cut-over plan with a rollback path and a scheduled window
- Firmware updates, rule reviews and licence renewal tracking
- Configuration backups stored in your own documentation
Not included
- Structured cabling (we coordinate your cabling contractor)
- Hardware purchase price and vendor licences, quoted separately
- ISP circuit fees
Servers and virtualization
Ongoing management of Windows Server, Linux, VMware vSphere and Hyper-V hosts in your office or colocation space, and planned migrations to Azure or AWS when it is cheaper or safer to move.
Included
- OS and hypervisor patching, capacity and disk health monitoring
- Backup jobs and restore testing for each protected server
- Licensing review: Windows Server 2025 editions and VMware per-core subscriptions
- Migration planning, pilot move and staged cut-over
- Decommissioning with data wipe records
Not included
- Hardware repair parts and vendor support contracts
- Line-of-business application support beyond OS and service level
IT architecture and projects
Fixed-scope projects with a written statement of work: environment assessments, new office build-outs, tenant and identity clean-up, disaster recovery design and documentation of what you already have.
Included
- Current-state assessment with a prioritised risk list
- Target architecture diagram and phased plan
- Fixed price per phase, agreed before work starts
- Handover pack: diagrams, credentials inventory, runbooks
Not included
- Ongoing operations unless you add a monthly plan
Service levels
Response means a named engineer has acknowledged the ticket and started work. Restore target means service is back, even if the root-cause fix follows later. We report both every month.
| Priority | Example | Response | Restore target |
|---|---|---|---|
| P1 Critical | Production down, site offline, card payments failing | 15 minutes | 4 hours |
| P2 High | Degraded service, one failed backup, VPN down for a team | 1 hour | 8 hours |
| P3 Normal | Single-user issue, non-urgent configuration change | 4 business hours | 2 business days |
| P4 Planned | Requests, documentation updates, scheduled work | 1 business day | 5 business days |
Business hours are 8:00–18:00 in your primary time zone, Monday to Friday. P1 is covered 24/7 on the Cloud 24/7 plan and on sites with the after-hours add-on.
Pricing
Monthly fees in USD. Fees cover our work only. Cloud provider bills, hardware and vendor licences are paid separately, either directly by you or passed through at cost with the invoice attached.
Cloud Essentials
$3,400
/ month, from
- 1 AWS or Azure account
- Business-hours SLA
- Monthly patching and backups
- Monthly cost report
Cloud 24/7
$8,900
/ month, from
- Up to 5 accounts
- 24/7 P1 response
- Quarterly restore test and DR review
- Quarterly architecture review
Site Network
$290
/ site / month
- Firewall, switching and Wi-Fi
- Firmware and rule reviews
- Config backups
- After-hours P1 add-on: $90 / site
Managed Server
$240
/ server / month
- Windows Server, Linux, ESXi or Hyper-V host
- Patching and monitoring
- Backup job checks
- Licensing review once a year
- Onboarding
- One month's fee, waived on 24-month terms.
- Out-of-scope work
- $195 per hour, 1.5× after hours. Approved in writing before work starts.
- Projects
- Fixed price per phase, set in the statement of work.
- Term
- 12 months minimum on monthly plans, with a 30-day handover on exit.
Platforms we work with
- Amazon Web Services (EC2, RDS, S3, Control Tower)
- Microsoft Azure (VMs, savings plans, reservations)
- VMware Cloud Foundation and vSphere Foundation 9.1
- Windows Server 2025 and Hyper-V
- Fortinet FortiGate 70G and 90G
- Cisco Meraki MX (Essential and Advantage licensing)
- Microsoft 365 Business Premium (Entra ID, Intune)
- Google Workspace Business editions